Shipping policy

Typical processing includes orders processed  and shipped within 1-3 business days. Please allow for additional processing time around major sales or during holidays.

We are unable to guarantee changes once an order is placed, however if you need a hand, please email orders@kwcandlelab.com with as many details as possible and we'll try our best.

Enjoy FREE SHIPPING on all orders within the contiguous U.S. over $100.

Once picked up and scanned in by our carrier, transit times will vary depending on shipping method and delivery destination.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48-72 hours once a label has been created. 

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time. We strongly recommend selecting Route shipping coverage during checkout.